InvoiceCloud — Software Engineer
- Built and maintained .NET payment processing and funding systems in regulated, high-availability environments.
- Implemented monitoring, observability, and alerting supporting SRE practices and production reliability.
- Developed data ingestion and export workflows with a focus on correctness, performance, and auditability.
- Applied Clean Architecture, DDD, and TDD to align systems with business domains.
Featured Initiative: Engineering Gateway (Creator & Tech Lead)
AI Intake Platform- Conceived and led development of an AI-guided intake and triage platform serving as the primary entry point for internal engineering support tickets.
- Designed the end-to-end intake workflow, consolidating ticket creation, enrichment, routing, and internal engineering tools.
- Built an AI-driven triage system using Microsoft Agent Framework, enabling dynamic agent creation with extensible plugins for multiple data sources.
- Added a triage agent to help engineering find root causes of support-related issues using Jira, Confluence, Azure DevOps, and SQL database data sources.
- Implemented a vector indexing pipeline ingesting data from Confluence, Jira, and Azure DevOps, enabling semantic search and context-aware ticket enrichment.